1. Please contact Decal Craft by a call, fax
or a request a
quotation for individual
Please have the following information available when a quotation is required:
Number of Colours (Spot or Process), Quantity Required, Size of Image(s).
Taxes, Setup and Artwork are extra, if applicable. Unusual
in raw material, precious metals such as gold, fluctuation of the dollar,
may result in an increase in prices without prior notice.
2. CERAMIC & GLASS COLORS are stocked in a wide variety of
colors, but we cannot guarantee exact color matches. Colors may vary
due to firing conditions and the type of substrate. For example;
there are many types of glazes used on ceramic products. The type
of glaze used may or may not have an effect on the final color of the product.
3. GOLD OR GOLD GROUP COLORS will be requoted if usage is deemed
excessive. Pinks and Purples (gold group colors) series colors are
priced at a premium. Precious metal gold is also available at a premium.
4. COMPLAINTS other than those involving freight carriers must
be made within 15 days after receipt of shipment. Under no
circumstances will we accept return of an order unless prior arrangements
have been made with our office.
5. Our optimum PRODUCTION TIME is 16 to 30 days after receipt
of order and/or approval of e-proof, depending on size
of order. This is subject to adjustment based on volume.
* We are currently experiencing a
higher than normal order volume, and therefore have a longer than normal
delivery. Sorry for any inconvenience. *
6. ACCEPTANCE of an order for custom products is not subject
7. Please specify DELIVERY / SHIPPING preference when ordering: (FOB
Decal Craft - North America & International)
U.P.S - Ground / Air Service Prepaid or Collect.
COD option available.
FedEx / Purolator / DHL - Ground / Air Service Prepaid or Collect.
XpressPost (Canada Post) - Postal Service Prepaid
Only (2 - 3 days within
USPS (United States Parcel Service) - Prepaid
Only (Express 2 - 3 business days / Standard 4 - 5 business days)
not specified default shipping is USPS Priority Mail (USA) and Canada Post Expedited,
an email with tracking number will be sent upon shipping **
8. Purchasers/Customers/Clients assume complete responsibility for obtaining
permission for reproduction of logos, copyrights, patents,
Decal Craft will not be held liable under any circumstance.
9. All agreements are contingent upon strikes, accidents and
other unavoidable delays beyond our control.
10. Decal Craft is liable only for decals
purchased, and will replace misprint or defective decals. Check decals,
before application, for any errors or misprint. Test fire each shipment
before complete decoration. We are also not responsible for any loss
due to improper firings.
11. TERMS: 25% deposit required when placing your order. Balance
of payment due on shipment. As a policy, first orders are always
on a C.O.D. basis. Terms may be established upon completion and approval
of a credit application.
12. Due to a recent change in
policy, we are no longer accepting orders by phone. All (inquiries and) orders
must be submitted via email. ()
USD or Canadian dollar. Canadian
USD or Canadian dollar.
US Dollar Only